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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Delbert Sibble

Delbert Sibble

August 21, 2026

5  out of  5
rating by Delbert Sibble
"My experience with state farm insurance you could not ask for any better ladies then Michelle and Jennifer . They will help you with what you need in the Cochranton,pa. office. The best experience with them"
We responded:
"Hi Delbert. Thank you so much for your review. We appreciate your kind words and your business. "
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Catherine Volk

August 10, 2026

5  out of  5
rating by Catherine Volk
"My husband and I were very pleased to work with Jennifer and Michelle to obtain quotes on replacing our home, auto, and umbrella policies. We were impressed with their excellent commitment to customer care in everything they did to assist us. We received quotes from four different insurance companies, and decided to go with State Farm, Our decision was made due to their professionalism, experience, patience in explaining coverages, pros and cons of changing coverages, and attention to detail in every step of the process. You won't be disappointed if you decide to use them for your insurance needs."
We responded:
"Catherine, it was a pleasure to meet you and your husband and help you with your insurance needs. Thank you for the review and for choosing us to serve you."
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Kathleen McLain

July 30, 2026

5  out of  5
rating by Kathleen McLain
"While reviewing my life insurance, Jennifer suggested comparing my homeowner and car insurances. With additional coverages, she and Michelle cut my costs significantly. Thanks, ladies."
We responded:
"Kathleen, we appreciate your comments and the opportunity to help you with saving money on your insurance policies."
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Dan Byers

June 24, 2026

5  out of  5
rating by Dan Byers
"The most caring insurance agency around! Jennifer and the staff really treat you like family and are so very helpful. Highly recommend them for all your insurance needs. Bundle your policies for the most savings!"
We responded:
"Dan, thank you for the recommendation. We are grateful for policyholders like you. "
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Lauren McCool

June 10, 2026

2  out of  5
rating by Lauren McCool
"While the staff is very friendly I have had the worst time with this insurance itself."
We responded:
"Lauren, we understand your circumstances and although we could not meet all your insurance needs, we appreciate the opportunity we have had to help you with your insurance."
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Larry Humes

April 23, 2026

5  out of  5
rating by Larry Humes
"Love Jenn & Michelle, great people, answers all concerns. Would recommend to all"
We responded:
"Larry, Thank you for your comments and your continued business."
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Arianna

October 22, 2025

5  out of  5
rating by Arianna
"I use State Farm for my business insurance. The staff is professional, helpful, and very friendly! I've had a great experience, excellent service and communication. They gave me the best rate I could find! Its super nice to have a company that actually cares about their customers! Jennifer and Michelle are awesome!"
We responded:
"Arianna, we appreciate your confidence in our office and the review regarding your experience with my office. Thank you!"
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David Morrison

July 1, 2024

5  out of  5
rating by David Morrison
"Jennifer was committed to reviewing all of our current insurance policies that we've had for 35+ years with another carrier to determine whether or not State Farm could provide equal or better coverage for comparable costs or less.

Jennifer is very knowledgeable with her many years of experience and puts your mind at ease knowing that you are in very capable hands. She is very personable and makes you feel like family, giving you total confidence in her abilities and genuine caring in meeting your insurance needs.

She is very professional and has excellent communication skills and has the ability to explain details in very easy-to-understand terms. She responds to your inquiry requests in a very timely manner, whether it be by phone, text message or email (your choice of preference).

Also, Jennifer's Associate (Michelle) has been very well-trained and has a very pleasing personality and makes you feel comfortable when communicating with her as well.

Overall, a very pleasing experience and, my wife and I are very happy and thankful that we 'found' Jennifer to handle all of our insurance needs. We look forward to many years of a very close and friendly working relationship.

We highly recommend Jennifer Biggs Insurance Agency - You won't be disappointed !!!"
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don Gill

January 23, 2024

5  out of  5
rating by don Gill
"Conscientious and friendly service!"
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Jane Thompson

March 31, 2023

5  out of  5
rating by Jane Thompson
"Went beyond service."
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Steve Stewart

March 14, 2023

5  out of  5
rating by Steve Stewart
"Best service and friendliest staff I’ve ever worked with. Tami is the best!"
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Mary Adams

January 10, 2023

5  out of  5
rating by Mary Adams
"Long time established insurance agent that gave me a fair if not lower quote on car insurance. Very efficient"
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Christin Malone

September 17, 2022

4  out of  5
rating by Christin Malone
"Friendly staff."
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Noah Wiley

March 16, 2022

5  out of  5
rating by Noah Wiley
"The people in this office are super friendly, genuinely care about your needs, and are effective in their work. I am very thankful for these people."
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Debra Clark

September 24, 2021

5  out of  5
rating by Debra Clark
"Jennifer and Michelle have always been extremely helpful with all of my insurance needs. When I had a claim I received prompt service and guidance from them. I would highly recommend them for any of your insurance needs."
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Krislyn Tanaka

September 1, 2021

5  out of  5
rating by Krislyn Tanaka
"When you’re needing any kind of insurance, I was told it’s always wonderful to be able to speak to live people! If you’re needing insurance I cannot recommend this office enough. I’ve never had a group of people so helpful to assist, answer my questions, and consider my needs. Jennifer and Michelle have been so kind in helping me move to this part of the country and state."
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Phil Giles

August 30, 2021

5  out of  5
rating by Phil Giles
"My parents have been with Jennifer Biggs State Farm for 10+ years and have had the best experience! Because of their excellent service and responsiveness myself and my fiancé have recently joined their agency and could not be happier!"
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Nighthawksblues

August 23, 2021

5  out of  5
rating by Nighthawksblues
"I have been a state farm insurance customer for many years. I've always been pleased with the service from Jennifer Biggs office. I feel like I can go there with any question or concern and be treated with respect and kindness. I would highly recommend this office to anyone who needed insurance or financial products."
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J. H.

July 27, 2021

5  out of  5
rating by J. H.
"Jennifer reviewed our old policy and found some places we were sorely lacking in coverage. We feel relieved knowing that our property is now adequately covered. Both Jennifer and Michelle are pleasant to work with and know their product."
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Bob Merriman

May 28, 2021

5  out of  5
rating by Bob Merriman
"She said she would look into an issue and she followed up quickly."
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B W

May 19, 2021

5  out of  5
rating by B W
"We have been in business with Jennifer at State Farm for a good 29 years. Anytime we have had a question, or need something changed, she is prompt and professional with all the information and options we need.
Jennifer and her staff/agency is not just a business but hometown people you can trust to have your best interest in mind!"
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Michelle DuPont

May 18, 2021

5  out of  5
rating by Michelle DuPont
"Jennifer has been my insurance agent for about 17 years. She always goes above and beyond in every way possible to help with all of my insurance needs. She is knowledgeable, professional, and treats you as though you are family."
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Brian Gilmore

March 25, 2021

5  out of  5
rating by Brian Gilmore
"Great service... Very knowledgeable... Thank You"
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Nicole Burns

July 21, 2020

5  out of  5
rating by Nicole Burns
"Jen and Michelle are great to work with! They are always very kind and professional when it comes to all of your auto, home and life insurance needs!"